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How do I return an item?
Order Cancellations must be submitted to Projector Lamp Center in writing prior to 5:00 PM EST same day as original placement of order. Cancellation requests submitted after 5:00 EST same business day as original order or thereafter will be subject to our normal return policy cancellation charges. Any and all returns must be authorized by Projector Lamp Center within 30 days from the original invoice date. Shipping and Handling charges are non-refundable. Projector Lamp Center shall accept no return without prior authorization. The RMA (Return Merchandise Authorization) number issued by Projector Lamp Center must be clearly marked on the outside of the package. Please note, we will not accept a return with any damage to or defacing of the manufacturer's box. This includes shipping back your item without exterior packaging. Customer is responsible for any and all return shipping charges. Projector Lamp Center recommends the use one of our approved carriers with proof of delivery for any return shipments. RMA numbers issued by Projector Lamp Center are good for a period of 15 days. Returns must be received by PLC within the RMA return period. RMA numbers will only be issued within 30 days from the original invoice date. Opened product may be or may not be returned for a full product refund or exchange, at our sole discretion, with a valid RMA number. Unopened products may be returned within 30 days of original invoice date with a valid RMA number and ALL original packaging, enclosures, software, and blank warranty cards included; however such returns and/or order cancellations will be subject to a minimum 15% restocking fee. Products considered as “Special Order” including but not limited to screens, Plasma and LCD displays, electronic controls, lamps, or various other products may not be returnable. Please contact customer service for further information. Please allow 60 to 90 days for processing of return. All credits will be issued in the form of a check. Product that is defective or dead on arrival may be returned for warranty exchange with a valid RMA number for exchange only. To obtain an RMA number please call 1-800-296-8420, and have a copy of original invoice or packing list when you call.
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